Incidents reported on status page for LuxCore https://status.lux-core.io/ en https://status.lux-core.io/incident/825696 Sun, 15 Feb 2026 02:06:00 -0000 https://status.lux-core.io/incident/825696#29ef905a1d201b31004b6099dcef7fc9c09ff6d604d1008418ce42aa11690f16 System has fully recovered now. All setting are changed. https://status.lux-core.io/incident/825696 Sun, 15 Feb 2026 02:06:00 -0000 https://status.lux-core.io/incident/825696#29ef905a1d201b31004b6099dcef7fc9c09ff6d604d1008418ce42aa11690f16 System has fully recovered now. All setting are changed. https://status.lux-core.io/incident/825696 Sun, 15 Feb 2026 02:05:00 -0000 https://status.lux-core.io/incident/825696#96f6ee7216af76a921e093751bd5a033c017006d17eb5cd7c2fe3db7ab2aac7f Incident Report — February 15, 2026 Status: Resolved Duration: ~35 minutes Severity: Major Summary Between 01:25 UTC and 02:00 UTC on February 15, 2026, all LuxCore services were unreachable due to an unscheduled VM shutdown triggered by Google Cloud Platform host maintenance. Root Cause GCP performed scheduled hardware maintenance on the underlying host machine. The VM instance hosting our production environment had its maintenance policy set to TERMINATE instead of MIGRATE, causing the instance to be stopped rather than live-migrated to a healthy host. The instance did not restart automatically as the automaticRestart flag was not enabled. Timeline (UTC) - 01:25 — VM terminated by GCP host maintenance event - 01:28 — Monitoring alerts triggered (HTTP, ICMP unreachable) - 01:40 — On-call engineer began investigation - 01:52 — Root cause identified; VM manually restarted via GCP Console - 01:55 — VM online, Docker services auto-recovering - 02:00 — All services healthy, HTTPS verified externally Impact - Full service outage for 35 minutes - No data loss - No in-flight transactions were affected — pending payments were resumed https://status.lux-core.io/incident/825696 Sun, 15 Feb 2026 02:05:00 -0000 https://status.lux-core.io/incident/825696#96f6ee7216af76a921e093751bd5a033c017006d17eb5cd7c2fe3db7ab2aac7f Incident Report — February 15, 2026 Status: Resolved Duration: ~35 minutes Severity: Major Summary Between 01:25 UTC and 02:00 UTC on February 15, 2026, all LuxCore services were unreachable due to an unscheduled VM shutdown triggered by Google Cloud Platform host maintenance. Root Cause GCP performed scheduled hardware maintenance on the underlying host machine. The VM instance hosting our production environment had its maintenance policy set to TERMINATE instead of MIGRATE, causing the instance to be stopped rather than live-migrated to a healthy host. The instance did not restart automatically as the automaticRestart flag was not enabled. Timeline (UTC) - 01:25 — VM terminated by GCP host maintenance event - 01:28 — Monitoring alerts triggered (HTTP, ICMP unreachable) - 01:40 — On-call engineer began investigation - 01:52 — Root cause identified; VM manually restarted via GCP Console - 01:55 — VM online, Docker services auto-recovering - 02:00 — All services healthy, HTTPS verified externally Impact - Full service outage for 35 minutes - No data loss - No in-flight transactions were affected — pending payments were resumed https://status.lux-core.io/ Sun, 15 Feb 2026 02:02:45 +0000 https://status.lux-core.io/#442291afc19f8f68f83685958ab6d744a652ebcca5d6cc4e78d23228297c0ede api.lux-core.io recovered https://status.lux-core.io/ Sun, 15 Feb 2026 02:00:27 +0000 https://status.lux-core.io/#1c219c8d215c65952494e04d142d820c45050538c38046bf3d085070b0a57773 admin.lux-core.io recovered https://status.lux-core.io/ Sun, 15 Feb 2026 01:25:25 +0000 https://status.lux-core.io/#1c219c8d215c65952494e04d142d820c45050538c38046bf3d085070b0a57773 admin.lux-core.io went down https://status.lux-core.io/ Sun, 15 Feb 2026 01:24:33 +0000 https://status.lux-core.io/#442291afc19f8f68f83685958ab6d744a652ebcca5d6cc4e78d23228297c0ede api.lux-core.io went down https://status.lux-core.io/ Sat, 14 Feb 2026 13:11:43 +0000 https://status.lux-core.io/#a8c40117e21bfcb2eb8021051e0d9818b2257b0e4a74b79f3a5a0a7c3e950158 api.lux-core.io recovered https://status.lux-core.io/ Sat, 14 Feb 2026 13:08:44 +0000 https://status.lux-core.io/#a8c40117e21bfcb2eb8021051e0d9818b2257b0e4a74b79f3a5a0a7c3e950158 api.lux-core.io went down https://status.lux-core.io/ Thu, 12 Feb 2026 15:11:41 +0000 https://status.lux-core.io/#b73fced9161faed899345def26b28983dcd1dbe71584da99f5d56bc4e2caf2ab api.lux-core.io recovered https://status.lux-core.io/ Thu, 12 Feb 2026 15:08:57 +0000 https://status.lux-core.io/#b73fced9161faed899345def26b28983dcd1dbe71584da99f5d56bc4e2caf2ab api.lux-core.io went down https://status.lux-core.io/ Sat, 07 Feb 2026 18:05:44 +0000 https://status.lux-core.io/#692317b7def9ffe8dc36efdbc4480c597957c6575a17fedeabad201b615be9c3 api.lux-core.io recovered https://status.lux-core.io/ Sat, 07 Feb 2026 18:02:44 +0000 https://status.lux-core.io/#692317b7def9ffe8dc36efdbc4480c597957c6575a17fedeabad201b615be9c3 api.lux-core.io went down https://status.lux-core.io/ Thu, 05 Feb 2026 17:47:39 +0000 https://status.lux-core.io/#8ba42a70273417ca63320e39d648527ca2624e62ab5f5a49d5542d1bb761b6f1 api.lux-core.io recovered https://status.lux-core.io/ Thu, 05 Feb 2026 17:44:50 +0000 https://status.lux-core.io/#8ba42a70273417ca63320e39d648527ca2624e62ab5f5a49d5542d1bb761b6f1 api.lux-core.io went down https://status.lux-core.io/ Thu, 05 Feb 2026 13:26:46 +0000 https://status.lux-core.io/#b998230d5654478b84ca239d8bfab419e2256aab9570628342f04fbd158adc3a api.lux-core.io recovered https://status.lux-core.io/ Thu, 05 Feb 2026 13:23:46 +0000 https://status.lux-core.io/#b998230d5654478b84ca239d8bfab419e2256aab9570628342f04fbd158adc3a api.lux-core.io went down https://status.lux-core.io/ Thu, 05 Feb 2026 12:32:48 +0000 https://status.lux-core.io/#b4ff39a028323d75c1c71a5c2d186bb335c1f061759c5559a01da3e01351f10d api.lux-core.io recovered https://status.lux-core.io/ Thu, 05 Feb 2026 12:29:41 +0000 https://status.lux-core.io/#b4ff39a028323d75c1c71a5c2d186bb335c1f061759c5559a01da3e01351f10d api.lux-core.io went down https://status.lux-core.io/incident/819822 Tue, 03 Feb 2026 14:10:36 -0000 https://status.lux-core.io/incident/819822#09a6844e66a198c85239f772c1a5b3f19c9cdf004b286c5c4902d0e5c0c0e230 Maintenance completed https://status.lux-core.io/incident/819822 Tue, 03 Feb 2026 14:10:36 -0000 https://status.lux-core.io/incident/819822#09a6844e66a198c85239f772c1a5b3f19c9cdf004b286c5c4902d0e5c0c0e230 Maintenance completed https://status.lux-core.io/ Tue, 03 Feb 2026 14:08:47 +0000 https://status.lux-core.io/#0bfeb90205854bba075acb426e3426a92ce2e3eeac560228620ea14c0b681f99 api.lux-core.io recovered https://status.lux-core.io/ Tue, 03 Feb 2026 14:02:46 +0000 https://status.lux-core.io/#0bfeb90205854bba075acb426e3426a92ce2e3eeac560228620ea14c0b681f99 api.lux-core.io went down https://status.lux-core.io/incident/819822 Tue, 03 Feb 2026 14:00:36 -0000 https://status.lux-core.io/incident/819822#e9b1d4985d40950184eb0a049160f13b660917a0176d7eaee03bca7437c1b292 Providing scheduled maintenance for the system. Expected downtime: 5 min. https://status.lux-core.io/incident/819822 Tue, 03 Feb 2026 14:00:36 -0000 https://status.lux-core.io/incident/819822#e9b1d4985d40950184eb0a049160f13b660917a0176d7eaee03bca7437c1b292 Providing scheduled maintenance for the system. Expected downtime: 5 min. https://status.lux-core.io/incident/803651 Tue, 13 Jan 2026 13:00:55 -0000 https://status.lux-core.io/incident/803651#d29a5778b52f612345ec56f6b031dc860d33a148e58fd49909ab192f35995632 Maintenance completed https://status.lux-core.io/incident/803651 Tue, 13 Jan 2026 13:00:55 -0000 https://status.lux-core.io/incident/803651#d29a5778b52f612345ec56f6b031dc860d33a148e58fd49909ab192f35995632 Maintenance completed https://status.lux-core.io/incident/803651 Tue, 13 Jan 2026 12:50:55 -0000 https://status.lux-core.io/incident/803651#909bddfec2ed4c259c35f298569ade0dfc352442695cf9babdc7f401b592e244 We've performing scheduled reload for implementing new features. https://status.lux-core.io/incident/803651 Tue, 13 Jan 2026 12:50:55 -0000 https://status.lux-core.io/incident/803651#909bddfec2ed4c259c35f298569ade0dfc352442695cf9babdc7f401b592e244 We've performing scheduled reload for implementing new features. https://status.lux-core.io/incident/800487 Thu, 08 Jan 2026 05:35:58 -0000 https://status.lux-core.io/incident/800487#fc5fa9842fe3bb2ec814f095ff5f567e98d3b169876a9c8085ff767946f4aa60 Maintenance completed https://status.lux-core.io/ Thu, 08 Jan 2026 05:32:49 +0000 https://status.lux-core.io/#2c0b04de15804325dbd25872ee9c0d39b5fdf48fc742e6e9cf83c299c50560f3 api.lux-core.io recovered https://status.lux-core.io/ Thu, 08 Jan 2026 05:23:47 +0000 https://status.lux-core.io/#2c0b04de15804325dbd25872ee9c0d39b5fdf48fc742e6e9cf83c299c50560f3 api.lux-core.io went down https://status.lux-core.io/ Thu, 08 Jan 2026 05:17:43 +0000 https://status.lux-core.io/#37f9513333ca8522b17c4918b75fd8abc5726dd8ba8980e7204b031dadab856d api.lux-core.io recovered https://status.lux-core.io/ Thu, 08 Jan 2026 05:14:41 +0000 https://status.lux-core.io/#37f9513333ca8522b17c4918b75fd8abc5726dd8ba8980e7204b031dadab856d api.lux-core.io went down https://status.lux-core.io/incident/800487 Thu, 08 Jan 2026 05:00:58 -0000 https://status.lux-core.io/incident/800487#06a80243e8f57cd742c0c41e401ae62aa94909fd3097b899476dd844eed92acb Scheduled maintenance https://status.lux-core.io/incident/799887 Wed, 07 Jan 2026 07:15:00 -0000 https://status.lux-core.io/incident/799887#08f43c66d4465de45f31fe821f86a40b339b2e1a23dfcb0d556f11c2083add0f Maintenance completed https://status.lux-core.io/ Wed, 07 Jan 2026 06:56:42 +0000 https://status.lux-core.io/#0da186c61b7bb0bd6b68c00e40acfc75ce7f705b9d075e055499b6b520b6f269 api.lux-core.io recovered https://status.lux-core.io/ Wed, 07 Jan 2026 06:53:46 +0000 https://status.lux-core.io/#0da186c61b7bb0bd6b68c00e40acfc75ce7f705b9d075e055499b6b520b6f269 api.lux-core.io went down https://status.lux-core.io/incident/799887 Wed, 07 Jan 2026 06:50:00 -0000 https://status.lux-core.io/incident/799887#3c95b99c8afea714cd333a716b6c4604cf8e9b7a043fe62cf91255f89e9159f3 Scheduled maintenance [Not disclosed] https://status.lux-core.io/incident/796575 Wed, 31 Dec 2025 11:15:00 -0000 https://status.lux-core.io/incident/796575#c97524408e84d155a70d97f8e747f2bccfd0d99253969cffcaed9310b600687a Maintenance completed https://status.lux-core.io/incident/796575 Wed, 31 Dec 2025 11:15:00 -0000 https://status.lux-core.io/incident/796575#c97524408e84d155a70d97f8e747f2bccfd0d99253969cffcaed9310b600687a Maintenance completed https://status.lux-core.io/ Wed, 31 Dec 2025 10:56:45 +0000 https://status.lux-core.io/#0d3cfaa40de65d832930622c2cfc2213cce116e17badd392a5cb771e31947aef api.lux-core.io recovered https://status.lux-core.io/ Wed, 31 Dec 2025 10:53:47 +0000 https://status.lux-core.io/#0d3cfaa40de65d832930622c2cfc2213cce116e17badd392a5cb771e31947aef api.lux-core.io went down https://status.lux-core.io/incident/796575 Wed, 31 Dec 2025 10:50:00 -0000 https://status.lux-core.io/incident/796575#bc942ed8f1569d99516e7b35cd87ef04481be390fdfaef0e4263618d1ac30298 We've working on scaling improvements to decrease further downtime issues related to potential scaling cases. https://status.lux-core.io/incident/796575 Wed, 31 Dec 2025 10:50:00 -0000 https://status.lux-core.io/incident/796575#bc942ed8f1569d99516e7b35cd87ef04481be390fdfaef0e4263618d1ac30298 We've working on scaling improvements to decrease further downtime issues related to potential scaling cases. https://status.lux-core.io/incident/794327 Fri, 26 Dec 2025 13:55:06 -0000 https://status.lux-core.io/incident/794327#a733d8adb811594ec6c3c7b9355d093d199ac774201b921332567280406d9e93 Maintenance completed https://status.lux-core.io/incident/794327 Fri, 26 Dec 2025 13:55:06 -0000 https://status.lux-core.io/incident/794327#a733d8adb811594ec6c3c7b9355d093d199ac774201b921332567280406d9e93 Maintenance completed https://status.lux-core.io/ Fri, 26 Dec 2025 13:51:42 +0000 https://status.lux-core.io/#2a5ad986a965eaa048d2d17b4677986ef31324495425a5a87d4012710765012a admin.lux-core.io recovered https://status.lux-core.io/ Fri, 26 Dec 2025 13:48:36 +0000 https://status.lux-core.io/#2a5ad986a965eaa048d2d17b4677986ef31324495425a5a87d4012710765012a admin.lux-core.io went down https://status.lux-core.io/incident/794327 Fri, 26 Dec 2025 13:45:06 -0000 https://status.lux-core.io/incident/794327#670f270ce540b4c14d537c1a8a882784f47530f145fdb48f168d63ad5141aee6 We are fixing some minor bugs that may affect user experience, sorry :) https://status.lux-core.io/incident/794327 Fri, 26 Dec 2025 13:45:06 -0000 https://status.lux-core.io/incident/794327#670f270ce540b4c14d537c1a8a882784f47530f145fdb48f168d63ad5141aee6 We are fixing some minor bugs that may affect user experience, sorry :) https://status.lux-core.io/ Fri, 26 Dec 2025 13:33:33 +0000 https://status.lux-core.io/#240eb8af7c024ebda0bf59c4aed8bc8027c9389b4dc811d8efd6cdff3178f8b4 admin.lux-core.io recovered https://status.lux-core.io/incident/794314 Fri, 26 Dec 2025 13:30:00 -0000 https://status.lux-core.io/incident/794314#7710642fd7a18351cd13d82d4ec9334a07e995a18ba9c27230f5c67c95afb606 Maintenance completed https://status.lux-core.io/incident/794314 Fri, 26 Dec 2025 13:30:00 -0000 https://status.lux-core.io/incident/794314#7710642fd7a18351cd13d82d4ec9334a07e995a18ba9c27230f5c67c95afb606 Maintenance completed https://status.lux-core.io/ Fri, 26 Dec 2025 13:27:40 +0000 https://status.lux-core.io/#240eb8af7c024ebda0bf59c4aed8bc8027c9389b4dc811d8efd6cdff3178f8b4 admin.lux-core.io went down https://status.lux-core.io/ Fri, 26 Dec 2025 13:26:44 +0000 https://status.lux-core.io/#f0966a57553b31cdf4c00a0189ab9aa3472279f92abe389b0b7ee6597dee354b api.lux-core.io recovered https://status.lux-core.io/ Fri, 26 Dec 2025 13:20:45 +0000 https://status.lux-core.io/#f0966a57553b31cdf4c00a0189ab9aa3472279f92abe389b0b7ee6597dee354b api.lux-core.io went down https://status.lux-core.io/incident/794314 Fri, 26 Dec 2025 13:20:00 -0000 https://status.lux-core.io/incident/794314#418dcc5ad09d0e2b9de2e643ab52ac1c0dec0ad085fa43ebe02418b2db46b90c We are preparing our system for ultra-stable operation during the New Year holidays so that no one has to be distracted. https://status.lux-core.io/incident/794314 Fri, 26 Dec 2025 13:20:00 -0000 https://status.lux-core.io/incident/794314#418dcc5ad09d0e2b9de2e643ab52ac1c0dec0ad085fa43ebe02418b2db46b90c We are preparing our system for ultra-stable operation during the New Year holidays so that no one has to be distracted. https://status.lux-core.io/ Mon, 22 Dec 2025 18:02:51 +0000 https://status.lux-core.io/#cc1cef5dde11637bcc265e9d6314a76fdf71cd0dae1f36568f70271b8f36c73b api.lux-core.io recovered https://status.lux-core.io/ Mon, 22 Dec 2025 18:00:27 +0000 https://status.lux-core.io/#36d580ae3c41932ea8153fc9bb1683d53dcc0339622cabc8aab3d6f03994ede0 admin.lux-core.io recovered https://status.lux-core.io/ Mon, 22 Dec 2025 17:59:45 +0000 https://status.lux-core.io/#cc1cef5dde11637bcc265e9d6314a76fdf71cd0dae1f36568f70271b8f36c73b api.lux-core.io went down https://status.lux-core.io/ Mon, 22 Dec 2025 17:57:32 +0000 https://status.lux-core.io/#36d580ae3c41932ea8153fc9bb1683d53dcc0339622cabc8aab3d6f03994ede0 admin.lux-core.io went down https://status.lux-core.io/ Mon, 22 Dec 2025 17:42:37 +0000 https://status.lux-core.io/#1929d6113940b98b3f3b66d29e67e91ab624bc8c3922a5ebc90f01655e422eb3 admin.lux-core.io recovered https://status.lux-core.io/ Mon, 22 Dec 2025 17:41:48 +0000 https://status.lux-core.io/#be01b091004ef91af62b80294c9db30786b74dc3fb8c9dd3ec7f396a51a8b267 api.lux-core.io recovered https://status.lux-core.io/incident/792562 Mon, 22 Dec 2025 17:40:00 -0000 https://status.lux-core.io/incident/792562#356706c49d46ab203259ebb91fe2c2ddcec74a4b0d3b481e3554b0c90d99beae Maintenance completed https://status.lux-core.io/incident/792562 Mon, 22 Dec 2025 17:40:00 -0000 https://status.lux-core.io/incident/792562#356706c49d46ab203259ebb91fe2c2ddcec74a4b0d3b481e3554b0c90d99beae Maintenance completed https://status.lux-core.io/ Mon, 22 Dec 2025 17:38:58 +0000 https://status.lux-core.io/#be01b091004ef91af62b80294c9db30786b74dc3fb8c9dd3ec7f396a51a8b267 api.lux-core.io went down https://status.lux-core.io/ Mon, 22 Dec 2025 17:36:30 +0000 https://status.lux-core.io/#1929d6113940b98b3f3b66d29e67e91ab624bc8c3922a5ebc90f01655e422eb3 admin.lux-core.io went down https://status.lux-core.io/ Mon, 22 Dec 2025 17:32:52 +0000 https://status.lux-core.io/#f70905192d7a75c98593697b4063a8be3ab090a21a7f4652fd9b4abd3788391f api.lux-core.io recovered https://status.lux-core.io/ Mon, 22 Dec 2025 17:23:39 +0000 https://status.lux-core.io/#f70905192d7a75c98593697b4063a8be3ab090a21a7f4652fd9b4abd3788391f api.lux-core.io went down https://status.lux-core.io/incident/792562 Mon, 22 Dec 2025 17:20:00 -0000 https://status.lux-core.io/incident/792562#08a36db481f43be46ebca7c132ceebe1795eeea7713dfb95ae14248919c28f16 The system will be unavailable for 20 minutes as part of system optimizations for the new client architecture. https://status.lux-core.io/incident/792562 Mon, 22 Dec 2025 17:20:00 -0000 https://status.lux-core.io/incident/792562#08a36db481f43be46ebca7c132ceebe1795eeea7713dfb95ae14248919c28f16 The system will be unavailable for 20 minutes as part of system optimizations for the new client architecture. https://status.lux-core.io/incident/787837 Wed, 17 Dec 2025 00:00:04 -0000 https://status.lux-core.io/incident/787837#0842b0b936d57b88563fa519096dc89f3528e116f34686176b907404492b0ada Maintenance completed https://status.lux-core.io/ Tue, 16 Dec 2025 23:59:34 +0000 https://status.lux-core.io/#3ecee957f149f6fe8f957729a763a8f8e325b3dcd7a939b5a83ab34e7ed82839 admin.lux-core.io recovered https://status.lux-core.io/ Tue, 16 Dec 2025 23:56:05 +0000 https://status.lux-core.io/#3ecee957f149f6fe8f957729a763a8f8e325b3dcd7a939b5a83ab34e7ed82839 admin.lux-core.io went down https://status.lux-core.io/incident/787837 Tue, 16 Dec 2025 23:55:04 -0000 https://status.lux-core.io/incident/787837#d7dd73276714271538626a9a8ffe301d3d03d7afe93629abc649bac4673c3527 Backoffice is unavailable for small percentage of our users. This issue is related to maintenance for UI. Backoffice will be available again very soon.